FAQ

What is your minimum order? How many yards are on a bolt?

Our minimum order quantity is one bolt. Our bolts come in a range of approximately 9–13 yards. Yardage cannot be guaranteed.

How do I place my order?

Email. All orders must be submitted in written form. We do not accept orders by phone.

Can I cancel my order once it’s placed?

Once an order is placed, it cannot be canceled unless it is a manufacturer error.

Do I need to take my order as soon as they arrive from Japan and is ready to ship?

Yes. We will not hold merchandise for any order unless paid in full.

How do I pay for my order?

We will need credit card details for your order, including the CVC code. We accept Visa, Mastercard, American Express, and Discover.

What type of form do I need to submit?

We will need a copy of your resale license and business tax ID.

How long does it take to receive and order?

We require a minimum of 8 weeks for delivery. We cannot guarantee any shipping dates.

Do I pay for shipping?

Yes. All shipping charges or fees associated with shipping (taxes, duties, broker fees, etc.) are the customer's responsibility.