FAQ

What is your minimum order? How many yards are on a bolt?: Our minimum order quantity is one bolt. Our bolts come in a range of approximately 9–13 yards. Yardage cannot be guaranteed.

How do I place my order?: Email. All orders must be submitted in written form. We do not accept orders by phone.

Can I cancel my order once it’s placed?: Once an order is placed, it cannot be canceled unless it is a manufacturer error.

Do I need to take my order as soon as they arrive from Japan and is ready to ship?: Yes. We will not hold merchandise for any order unless paid in full.

How do I pay for my order?: We will need credit card details for your order, including the CVC code. We accept Visa, Mastercard, American Express, and Discover.

What type of form do I need to submit?: We will need a copy of your resale license and business tax ID.

How long does it take to receive and order?: We require a minimum of 8 weeks for delivery. We cannot guarantee any shipping dates.

Do I pay for shipping?: Yes. All shipping charges or fees associated with shipping (taxes, duties, broker fees, etc.) are the customer's responsibility.